Shipping Policy
At Maison Croix Noire, each candle is thoughtfully crafted and carefully prepared to ensure it arrives in perfect condition. Please review our shipping policy below before placing your order
Order Processing
All orders are processed within 2–5 business days (excluding weekends and holidays). During high-volume periods, product launches, or holidays, processing times may be slightly extended. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Methods
Shipping rates are calculated at checkout based on your location and order size. We currently ship using reputable carriers such as USPS, UPS, or FedEx to ensure safe and timely delivery.
Domestic Shipping
We currently ship within the United States. Standard delivery typically takes 3–7 business days after your order has been processed. Delivery times may vary based on carrier delays or weather conditions.
Order Tracking
Once your order ships, you will receive an email with tracking details. Please allow up to 24 hours for tracking information to update.
Shipping Delays
Maison Croix Noire is not responsible for shipping delays caused by the carrier, weather conditions, or unforeseen circumstances. If your package is marked as delivered but not received, please contact the carrier directly.
Damaged or Lost Packages
We take great care in packaging our products. If your order arrives damaged, please email us at [your support email] within 48 hours of delivery with photos of the packaging and product so we can assist you.
Maison Croix Noire is not responsible for lost or stolen packages once marked as delivered by the carrier.
Incorrect Address
Please ensure all shipping information is accurate at checkout. Maison Croix Noire is not responsible for orders delayed or returned due to incorrect or incomplete addresses provided by the customer.